Booking limit
1. Age limit：No limit
2. Need ID number for reservation or not： Not needed
Cancellation Policy
1. Itinerary Cancellation Policy:
‧ Prior to departure: Penalty charge (% of total tour fee)
‧ Less than 7 days prior to departure date (EST): 100%
‧ Less than 14 days but 8 days prior to departure date (EST): 75%
‧ Less than 29 days but 15 days prior to departure date (EST): 50%
‧ 30 days prior to departure date (EST): 0
Notes:
‧ Paid tour fees will NOT be refunded in the case of no-shows on the day of departure.
‧ If a guest quits during the trip or fails to participate in any itinerary due to personal reasons (no travel documents, late arrival,
illness, accident, etc.), the paid tour fare will not be refunded, and no other services will be compensated.
‧ Additional hotel bookings before or after the tour as well as other services are subject to hotel cancellation policy to determine
if a refund is possible.
2. In the event of weather, war, strikes and other force majeure that make it impossible to tour, Super Vacation Inc will try its
best to protect the safety of guests and their property. Super Vacation Inc reserves the right to cancel or adjust part or all of
the itinerary, and will not bear any direct or indirect responsibility caused by force majeure. The paid tour fee is non-refundable.
3. Super Vacation strongly recommend our customers to buy travel insurance.
Know Before You Book:
1. Customer under 18 years old MUST be accompanied by at least one adult. A guardian traveling with children must provide proof of custody or notarized parental authorization for travel.
2. Please be sure to provide accurate and complete information upon booking. This includes name, gender, valid documents (passport, visa etc.), valid contact information (preferably a mobile phone), accurate flight information, tour location, etc.,This helps to avoid any errors upon the reservation because errors affect travel. Any losses due to inaccurate or invalid information
will be at your own cost and the company will not be held responsible.
3. Most European hotels offer rooms with two single beds, and each room can legally accommodate two guests, including adults and children. Some hotels can accommodate three people in one room. The room type is: three single beds, two single beds or one double bed a folding bed (the specific room type is different based on the hotel). In addition, each hotel has a different method of collecting deposits, and guests participating in the group need to cooperate according to different regulations.Super Vacation Inc guarantee the number of rooms for guests but it does not guarantee the specific room type
and location. Hotel check-in time is usually after 15:00.
4. This tour does not accept any City Pass or your own tickets for any of the attractions. Tour attraction admission charges and meal expenses are subject to change at any time without notification. Any purchased ticket cannot be refunded for lower prices.
5. Super Vacation Inc have the right to make appropriate adjustments to the itinerary under the conditions of facilitating the operation for the tour group. This, however, will not reduce the items that should be included in the itinerary.
6. During the actual trip, the tour guide or driver has the right to appropriately adjust the tour sequence, stay time or assembly time of scenic spots according to the weather, traffic, and other conditions to ensure the smooth progress of the trip.
7. If the scenic spots are temporarily closed or closed on a particular holiday, etc., the tour guide will adjust the appearance according to the actual situation or replace the location with another scenic spot to ensure the richness of the itinerary.
8. Normal health conditions are required to participate and enjoy our full itineraries. Contact us for specific policies or information regarding passengers with disabilities who do need to provide advance notification to make a reservation. Super Vacation Inc do not guarantee a wheelchair lift-equipped bus and/or seating availability to disabled passengers without prior notification and approval.
9. Guests are required to bring their own relevant documents and materials required for entry or cross-border travel. Whether.they can enter or leave the country is subject to the decision of the customs of each country. The inability to enter the country is a force majeure factor, and the paid tour fee will not be refunded.
10. For all guests participating in the European tour, our company will assist in filling in the declaration card of the country of entry
11. Only for products with airport pick-up service: only one pick-up service within the free pick-up time range is provided for each order. If it is impossible to arrange due to weather and flight delay, etc., please pay for your own transportation costs.
12. Emergency contact: (626) 571-2988
